Return and Refund Policy

Last updated: [October 14, 2025]

Thank you for shopping with us! We want you to be satisfied with your purchase. Please read our return and refund policy below carefully.

1. Returns and Exchanges

We accept returns within 30 days of product arrival.

To be eligible for a return, items must meet the following conditions:

• Unused and unopened
• All original packaging and included items must be present

We reserve the right to refuse returns that do not meet these conditions.

2. Return Shipping Costs

Return shipping costs are generally the customer’s responsibility. However, we will cover return shipping fees in the following cases:

• Defective products
• Incorrect items received due to our error

In such cases, please contact us before returning the item so that we can provide a prepaid shipping label or further instructions.

3. Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method. Please allow several business days for the refund to appear in your account, depending on your payment provider.

4. Non-Returnable Items

We cannot accept returns or exchanges for the following:

• Opened or used products
• Items purchased as part of a final sale or limited edition campaign
• Digital goods or download-only items

5. Damaged or Incorrect Items

If your product arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We will arrange a replacement or refund as appropriate.

6. How to Initiate a Return

To start a return, please email us at info@kaijuworks.net with the following information:

• Order number
• Product name(s)
• Reason for return
• Photos of the product (if applicable)

We will provide detailed return instructions once your request is reviewed.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at: 📧 info@kaijuworks.net